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Flight Information of Uzbekistan Airways

Passenger's ticket is valid for flight and indicated on it the number and date, and it can be used only by passenger reserved this ticket. Flight coupons of ticket are valid for the sequence of route in the ticket.
Local time of flights departure is indicated in the ticket.

Registration of time for international flights:Passenger's ticket is valid for flight and indicated on it the number and date, and it can be used only by passenger reserved this ticket. Flight coupons of ticket are valid for the sequence of route in the ticket.
Local time of flights departure is indicated in the ticket.

Registration of time for international flights:
- 3 hours before departure of flight for the aircrafts: Boeing-767, Boeing-757, A-310;
- 2 hours before departure of flight for the aircrafts: TU-154, RG-85

Registration end is 40 minutes before flight's departure due to the timetable.

Registration of time for domestic flights:
- 1 hour and a half before departure of flight for the aircrafts: TU-154, RG-85. Registration end is 30 minutes before flight's departure due to the timetable.
- 40 minutes before departure of flight for the aircrafts: Yak-40, An-24. Registration end is 20 minutes before flight's departure due to the timetable.

Baggage Transportation:
- Passengers, who paid not less than 50% of tariff for transportation, have the following free baggage allowance:

First class 40 kg
Business class 30 kg
Economy class 20 kg
- Excess luggage transportation, also a special luggage (animals, sports equipment, luggage exceeding fixed norms) are paid according to tariff for excess and special luggage.
- During transportation by route Tashkent-New-York-Tashkent (with any points of intermediate) the passenger who paid less than 50% of tariffs and in spite of class of service, is admitted free transportation 2 registered seats of luggage, dimension of each one must not exceed 158 sm, and weight - 32 kg. Infants under two years of age are carried at 10 per cent of tariff and transport free luggage norm is 1 seat, dimension of which does not exceed 50-4025 (115 sm) and 1 folding baby carriage.
- For each additional seat, also for exceeding limited dimensions and weight of luggage piece, the rate on excess luggage with amount 108 US dollars (or equivalent in local currency) are paid.

- Additionally, it is admitted for passenger to transport hand luggage which weight must not exceed 5 kg, and its maximum dimensions must not exceed 50-40-25 (115sm).
- Airline is not responsible for fragile, valuable and perishable things transported as checked baggage.

Children and Infants:
- Infants under two years of age are carried at 10 per cent of the relevant adult fare. Second and subsequent infants up to two years of age, all children 2 and 12 years of age, are carried at 50% of the normal adult fare or 67% of the paid by accompanying adult.


Transportation of small animals and birds:
- Small animals and birds are admitted for transportation only after fulfillment appropriate rules of a country of departure, transit, destination, and only certificates and admission required by veterinary officials are possessed. Transportation of small animals and birds is not including admitted norm of carriage and is paid due to tariffs for excess luggage.

- Following animals are admitted for transportation in passengers cabin:
- Dogs, cats, monkeys, birds whose mass together with container (cage) must not exceed 8 kg. If the mass exceeds 8 kg animals and birds must be transported in cargo compartments of aircraft only.
- Guide dogs belonging to blind and deaf passengers with no limitation in mass but having dog-collar and muzzle and they are tied at the feet of the passengers.

In flight catering:
- Special dietary requirements (kosher, various vegetarian - Asian, Indian, infant) should be advised at the time of purchase of the ticket and in any event, not later than 24 hours before flight's departure.

Refund of tickets:
- Refund of tickets is implemented for a one year from date of issue, if transportation had not start, or also for one year from the date of departure at first point of transportation, if it was not according to the rules of tariffs, paid by passenger.
- Flight coupons are valid for refund only in strict sequence of route indicated in ticket.
- In case of voluntary refund of unused ticket issued on excursion and special tariffs, the charge for cancel from seat is paid in amount of:
- On CIS and domestic flights - in case of refund less than 24 hours and not later than 3 hours before departure of flight - 10% of normal tariff, applicable for return section and in case of refund less than 3 hours before departure of flight and after flying aircraft - 25% of normal tariff, applicable for return section.
- On international flights - in case of refund less than 72 hours and not later that 24 hours before departure of flight - 25 US dollars, and in case of refund less than 24 hours before departure of flight and after flying aircraft - 50 US dollars (or equivalent in local currency), if there is anything said in effective rules of tariffs.
- The charge for cancel of the seat after setting time limit for ticket, issued for any directions of carriage on normal tariff is not paid.

- While making reservation or changing conditions of carriage after the ticket purchase (name of passenger, flight number, class of service, date of departure from outbound or inbound sector, etc.), please require the airline or your travel agent in respect of the fare so that they may assist you in complying with the restrictions, which may exist. Failure to comply with the recommendations may result an increase of fare and/or additional expenses. In some cases, special fees may be charged for changing the booking conditions or canceling the special fare tickets.

Dangerous things in passenger's luggage:

- To avoid misunderstandings, you should get the information about the procedure of transportation dangerous goods by aircraft, which you have in your ticket. In point of guarantee passenger's security on flights " Uzbekistan Airways ", it is prohibited to carriage in cabin as a hand luggage following goods: scissors, knives, make-up things, and others.

Claims:
- In case of damage of baggage, you may present the written claim on losses reimbursement immediately on damage reveal and not later than 7 days after getting baggage.
- In case, if any of items is lack, you may present the written claim on losses reimbursement immediately on reveal of lack and not later than 7 days after relevant flight.
- In case of baggage delivery delay, you should inform about it Baggage Lost & Found immediately after baggage delivery of your flight has been an end. Also you should present the rest of the pieces of baggage you have got (if you have such one) for weighing and setting the difference between the weighs of baggage you gave for transportation and baggage you have got in fact. Searching of your baggage will be go on within 21 days. During this term, you may present the written claim on for delay of baggage delivery.
- If baggage won't be found within 21 days, you may present the written claim on losses reimbursement for missing baggage.
- Claims management of airline will consider the claim and will advise the passenger of the results of its deliberations within 3 months or 6 months if an overseas carrier is involved.

- 3 hours before departure of flight for the aircrafts: Boeing-767, Boeing-757, A-310;
- 2 hours before departure of flight for the aircrafts: TU-154, RG-85

Registration end is 40 minutes before flight's departure due to the timetable.

Registration of time for domestic flights:
- 1 hour and a half before departure of flight for the aircrafts: TU-154, RG-85. Registration end is 30 minutes before flight's departure due to the timetable.
- 40 minutes before departure of flight for the aircrafts: Yak-40, An-24. Registration end is 20 minutes before flight's departure due to the timetable.

Baggage Transportation:
- Passengers, who paid not less than 50% of tariff for transportation, have the following free baggage allowance:

First class 40 kg
Business class 30 kg
Economy class 20 kg
- Excess luggage transportation, also a special luggage (animals, sports equipment, luggage exceeding fixed norms) are paid according to tariff for excess and special luggage.
- During transportation by route Tashkent-New-York-Tashkent (with any points of intermediate) the passenger who paid less than 50% of tariffs and in spite of class of service, is admitted free transportation 2 registered seats of luggage, dimension of each one must not exceed 158 sm, and weight - 32 kg. Infants under two years of age are carried at 10 per cent of tariff and transport free luggage norm is 1 seat, dimension of which does not exceed 50-4025 (115 sm) and 1 folding baby carriage.
- For each additional seat, also for exceeding limited dimensions and weight of luggage piece, the rate on excess luggage with amount 108 US dollars (or equivalent in local currency) are paid.

- Additionally, it is admitted for passenger to transport hand luggage which weight must not exceed 5 kg, and its maximum dimensions must not exceed 50-40-25 (115sm).
- Airline is not responsible for fragile, valuable and perishable things transported as checked baggage.

Children and Infants:
- Infants under two years of age are carried at 10 per cent of the relevant adult fare. Second and subsequent infants up to two years of age, all children 2 and 12 years of age, are carried at 50% of the normal adult fare or 67% of the paid by accompanying adult.


Transportation of small animals and birds:
- Small animals and birds are admitted for transportation only after fulfillment appropriate rules of a country of departure, transit, destination, and only certificates and admission required by veterinary officials are possessed. Transportation of small animals and birds is not including admitted norm of carriage and is paid due to tariffs for excess luggage.

- Following animals are admitted for transportation in passengers cabin:
- Dogs, cats, monkeys, birds whose mass together with container (cage) must not exceed 8 kg. If the mass exceeds 8 kg animals and birds must be transported in cargo compartments of aircraft only.
- Guide dogs belonging to blind and deaf passengers with no limitation in mass but having dog-collar and muzzle and they are tied at the feet of the passengers.

In flight catering:
- Special dietary requirements (kosher, various vegetarian - Asian, Indian, infant) should be advised at the time of purchase of the ticket and in any event, not later than 24 hours before flight's departure.

Refund of tickets:
- Refund of tickets is implemented for a one year from date of issue, if transportation had not start, or also for one year from the date of departure at first point of transportation, if it was not according to the rules of tariffs, paid by passenger.
- Flight coupons are valid for refund only in strict sequence of route indicated in ticket.
- In case of voluntary refund of unused ticket issued on excursion and special tariffs, the charge for cancel from seat is paid in amount of:
- On CIS and domestic flights - in case of refund less than 24 hours and not later than 3 hours before departure of flight - 10% of normal tariff, applicable for return section and in case of refund less than 3 hours before departure of flight and after flying aircraft - 25% of normal tariff, applicable for return section.
- On international flights - in case of refund less than 72 hours and not later that 24 hours before departure of flight - 25 US dollars, and in case of refund less than 24 hours before departure of flight and after flying aircraft - 50 US dollars (or equivalent in local currency), if there is anything said in effective rules of tariffs.
- The charge for cancel of the seat after setting time limit for ticket, issued for any directions of carriage on normal tariff is not paid.

- While making reservation or changing conditions of carriage after the ticket purchase (name of passenger, flight number, class of service, date of departure from outbound or inbound sector, etc.), please require the airline or your travel agent in respect of the fare so that they may assist you in complying with the restrictions, which may exist. Failure to comply with the recommendations may result an increase of fare and/or additional expenses. In some cases, special fees may be charged for changing the booking conditions or canceling the special fare tickets.

Dangerous things in passenger's luggage:

- To avoid misunderstandings, you should get the information about the procedure of transportation dangerous goods by aircraft, which you have in your ticket. In point of guarantee passenger's security on flights " Uzbekistan Airways " , it is prohibited to carriage in cabin as a hand luggage following goods: scissors, knives, make-up things, and others.

Claims:
- In case of damage of baggage, you may present the written claim on losses reimbursement immediately on damage reveal and not later than 7 days after getting baggage.
- In case, if any of items is lack, you may present the written claim on losses reimbursement immediately on reveal of lack and not later than 7 days after relevant flight.
- In case of baggage delivery delay, you should inform about it Baggage Lost & Found immediately after baggage delivery of your flight has been an end. Also you should present the rest of the pieces of baggage you have got (if you have such one) for weighing and setting the difference between the weighs of baggage you gave for transportation and baggage you have got in fact. Searching of your baggage will be go on within 21 days. During this term, you may present the written claim on for delay of baggage delivery.
- If baggage won't be found within 21 days, you may present the written claim on losses reimbursement for missing baggage.
- Claims management of airline will consider the claim and will advise the passenger of the results of its deliberations within 3 months or 6 months if an overseas carrier is involved.

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